Return Policy

Return Policy

Loose Gemstones and Ready-Made Finished Jewellery:

Kalosgem offers our 14 days inspection time for the items you purchased online, which starts from the day you sign and receive your shipping item. If you are not completely satisfied with your item, you can return it and get a full refund. Customer only needs to take care of the return shipping.

If you need an extended inspection period, special circumstances can be agreed upon; however, you must make an arrangement prior to the shipment of your item. Please contact us at +61388139988 to make special arrangements for an extended inspection period.

Please also note: Loose gemstones will not be accepted for a refund if they have been set, scratched, chipped, fractured, weigh differently or have been altered in any way. We strongly recommend that you do not set your gemstone with another jeweller until you fully intend to purchase it.

Bespoke Jewellery:

Kalosgem is delighted to help our customers to make bespoke jewellery to satisfy their unique needs. Generally, there are 2 main costs for this, and we have different policies on each.

  • The Centre Gemstone: The stone being used in the design can almost always be returned for a full refund within 14 days after receiving the item since the stone can still be used in other design options that our future customers can choose from. If a re-cut of the stone has been requested before the setting, the stone will not be returnable. All re-cut stones are in the final sale.
  • The Setting, Materials Used and Wedding Bands: The setting (including side stones) that was made for the specific gemstone is not returnable. Custom made settings are created to fit the precise dimensions of the centre stone and the finger size of the client. Custom made orders are crafted to the specific taste and liking of the client, and unfortunately we cannot issue refunds on the setting component of the order as it is highly unlikely that other clients will purchase the specific design. All wedding bands are made to order to very specific requirements, and for that reason, we are not able to accept returns on them.

To help our customers better imagine their custom jewellery pieces, we provide 3D image design and can ship you the stone to preview before proceeding. Please contact us to inquire about these services. For the detailed steps, please refer to our Bespoke Jewellery Page

Refund Policy

Items must be returned in the same condition as they were sent. If the item is damaged, modified, or worn before, it will not be accepted for a refund, and will be shipped back to you. No refund will be issued.

Once we receive your returned package, the product will be inspected by our team before a refund is issued. Please allow 7 - 14 business days inspection.

If you return the product after the 14 days inspection period but before 30 days, you will be charged 20% restocking fee. The time is calculated between package received and return sent to currier.